Privacy Policy

Effective Date: 1 July 2026

Issued by: Ermitage®, Registered Trademark No. 85543, Republic of Cyprus

Limassol, Cyprus

legal@ermitage.pro

ermitageproaccess.taplink.ws

⚠  This document constitutes a legally binding agreement. Please read carefully.

Introduction

The owner and operator of the Ermitage® brand (Registered Trademark No. 85543, Republic of Cyprus) trading as Ermitage Pro Access (“we”, “us”, “our”) is committed to protecting the personal data of our Subscribers and website visitors in full compliance with EU Regulation 2016/679 (GDPR) and Cyprus Data Protection Law, Law 125(I)/2018.

This Privacy Policy explains what personal data we collect, why we collect it, how we process it, and the rights you have in relation to your data. It applies to all individuals whose data we process in connection with the Ermitage Pro Access membership service.

We act as the Data Controller under Article 4(7) GDPR. For all data protection enquiries: legal@ermitage.pro

Applicable Legal Framework

◆ Regulation (EU) 2016/679 — General Data Protection Regulation (GDPR), in force from 25 May 2018

◆ Cyprus Data Protection Law, Law 125(I)/2018 — national implementation of GDPR

◆ EU ePrivacy Directive 2002/58/EC as amended — electronic communications and cookies

◆ Cyprus Electronic Communications and Postal Services Law, L.112(I)/2004

Article 1. Data Controller Identity

1.1  Data Controller: Ermitage® (Registered Trademark No. 85543, Republic of Cyprus)

1.2  Trading name: Ermitage Pro Access

1.3  Registered address: Limassol, Cyprus

1.4  Data protection contact: legal@ermitage.pro

1.5  Website: ermitageproaccess.taplink.ws

Article 2. Categories of Personal Data Collected

2.1  Identity and Contact Data

  Full name, business name, email address, telephone number, business address, VAT number (where provided).

2.2  Account Data

  Username, login credentials (stored in hashed form), account preferences, subscription status, activation date.

2.3  Transaction and Financial Data

  Membership purchase records, payment confirmation, invoice details, Product Credit balance. Full card numbers are not stored — payment data is processed by our third-party payment processor.

2.4  Usage and Behavioural Data

  Order history, savings tracker data, frequency and volume of orders, session logs, IP address, browser type, device information.

2.5  Communication Data

  Records of communications between you and the Provider (email, WhatsApp, support tickets).

2.6  Professional Verification Data

  Business registration information or evidence of professional status provided during account activation.

Article 3. Legal Bases for Processing

We process personal data on the following legal bases under Article 6 GDPR:

Art. 6(1)(b)  Performance of a Contract — to activate and manage your subscription, process payments, and deliver the Service.

Art. 6(1)(c)  Legal Obligation — to comply with tax law, financial reporting, and regulatory requirements under Cyprus and EU law.

Art. 6(1)(f)  Legitimate Interests — for fraud prevention, security monitoring, and Service improvement, where not overridden by your rights.

Art. 6(1)(a)  Consent — for marketing communications, non-essential cookies, and promotional profiling. Consent may be withdrawn at any time.

Article 4. Purposes of Processing

4.1  Account creation, authentication, and Pro Access membership management.

4.2  Processing orders, applying Professional Pricing, and maintaining the savings tracker.

4.3  Issuing invoices and managing billing records per tax obligations (VAT Directive 2006/112/EC; Cyprus VAT Law N.95(I)/2000).

4.4  Sending transactional communications: activation confirmation, order receipts, renewal notices.

4.5  Sending marketing communications regarding member-exclusive offers and course promotions — with consent or under legitimate interests in the existing business relationship.

4.6  Fraud prevention, security, and compliance with applicable legal obligations.

4.7  Responding to enquiries and providing customer support.

Article 5. Data Retention

5.1  Active subscription data is retained for the duration of the subscription plus seven (7) years post-termination, in accordance with Cyprus tax obligations (Cyprus Income Tax Law, Cap. 297, Art. 35).

5.2  Transaction and invoice records are retained for a minimum of seven (7) years to comply with VAT and financial reporting obligations.

5.3  Marketing consent records are retained for the duration of consent plus three (3) years.

5.4  Communication records are retained for three (3) years from the date of the communication.

5.5  Upon expiry of the applicable retention period, data is securely deleted or anonymised per Article 5(1)(e) GDPR (storage limitation).

Article 6. Data Sharing and Transfers

6.1  We do not sell personal data to third parties.

6.2  We may share data with: (a) payment processors; (b) cloud hosting providers; (c) email service providers; (d) analytics providers (with consent); (e) legal and tax advisors; (f) public authorities where required by law.

6.3  All third-party processors are bound by Data Processing Agreements (DPAs) under Article 28 GDPR.

6.4  Transfers outside the EEA are made with appropriate safeguards: Standard Contractual Clauses (SCCs) under Article 46(2)(c) GDPR or adequacy decisions under Article 45 GDPR.

Article 7. Your Rights Under GDPR

Under Articles 15–22 GDPR and Cyprus Law 125(I)/2018, you have the following rights:

Art. 15  Right of Access — to obtain a copy of your personal data.

Art. 16  Right to Rectification — to correct inaccurate or incomplete data.

Art. 17  Right to Erasure (‘Right to be Forgotten’) — to request deletion where no legal basis for retention remains.

Art. 18  Right to Restriction — to limit processing in specified circumstances.

Art. 20  Right to Data Portability — to receive data in a structured, machine-readable format.

Art. 21  Right to Object — to object to processing based on legitimate interests or for direct marketing.

Art. 7(3)  Right to Withdraw Consent — at any time, without affecting prior processing.

To exercise any right, contact: legal@ermitage.pro. We will respond within one (1) calendar month (extendable by two months for complex requests per Article 12(3) GDPR).

You have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection (www.dataprotection.gov.cy) under Article 77 GDPR.

Article 8. Cookies and Tracking Technologies

8.1  We use cookies in accordance with EU ePrivacy Directive 2002/58/EC and Cyprus L.112(I)/2004.

8.2  Strictly necessary cookies are placed without consent as they are essential for Service operation.

8.3  Analytical, functional, and marketing cookies are placed only upon explicit consent, withdrawable via our cookie management tool.

Article 9. Security Measures

9.1  We implement technical and organisational measures per Article 32 GDPR, including: TLS/SSL encryption, password hashing, access controls, and regular security assessments.

9.2  In the event of a personal data breach, we will notify the Cyprus Commissioner within seventy-two (72) hours under Article 33 GDPR, and affected individuals under Article 34 GDPR where required.

Article 10. Changes to This Policy

10.1  Material changes will be communicated by email at least thirty (30) days before taking effect.

10.2  Continued use of the Service after the effective date constitutes acceptance of the revised Policy.

Introduction

Welcome to Ermitage Beauty Centre! Please read these Terms and Conditions (“Terms”) carefully before using the www.ermitagenails.com website (the “Service”) operated by Ermitage Beauty Centre (“us”, “we”, or “our”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Company Information

  • Company Name: Ermitage Beauty Centre
  • Website: www.ermitagenails.com
  • Phone Number: +357 99079234
  • Email Address: info@ermitagenails.com
  • Company Description: At “Ermitage” Beauty Salon, we offer a comprehensive range of services tailored to meet the diverse needs of our clientele. Our highly skilled and experienced team of beauty professionals is dedicated to providing personalized treatments that enhance natural beauty and promote overall well-being.

2. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these terms and provisions. If you do not agree to abide by these terms, please do not use this service.

3. Payment Methods

We accept Visa, Mastercard, and Maestro credit cards. All payments must be made in full at the time of purchase.

4. Product Returns

Change of Mind
If you change your mind, returns are accepted for a full refund if the product is returned within fourteen (14) days from the day of receipt.
To return products, contact us:

Return Procedure
Provide your order number and an explanation of why you want to return it, including any proof images. The product must be in its original, unopened packaging and in perfect condition.

Replacement & Credit
Within 14 Days:

  • A full refund via the original payment method (excluding delivery costs).
  • A full refund as store credit for future purchases, valid for six (6) months (excluding delivery costs).

After 14 Days:

  • Store credit for future purchases, valid for six (6) months (excluding delivery costs).

Exclusions
Products cannot be returned after thirty (30) days except for defective items with a longer warranty period.

Return of Incorrect/Defective Products
Incorrect products refer to items received with a different color, size, or quantity than ordered. Defective products refer to items received in a defective state according to the law. You have the right to return incorrect or defective products within thirty (30) days of receipt for a full refund.

Procedure for Returning Incorrect/Defective Products
Provide your order number and an explanation of why you want to return it, including any proof images. The product must be in its original packaging and in perfect condition.

Replacement & Credit for Incorrect/Defective Products
Within 30 Days:

  • A full refund including delivery costs via the original payment method.
  • Store credit for future purchases, valid for six (6) months.
  • Replacement of the returned product with a new one.

Returns are not accepted after thirty (30) days except for defective products with a longer warranty period.

5. Delivery and Shipping

Delivery Methods and Days

  • Home delivery from Monday to Friday, with an estimated processing time of five (5) days.
  • Collection from designated courier stores with an estimated processing time of five (5) days. Delays may occur during high order volumes.

Delivery Costs
Delivery costs vary by weight and are displayed at checkout. For deliveries outside Cyprus, contact us for exact costs.

Delivery Terms
Our staff delivers products to your premises. Delivery takes place outside your premises; products are not transported via stairs or elevators. Ensure someone is available to receive the delivery during the agreed time slot.

6. Privacy Policy

We respect your privacy and are committed to protecting your personal data. This section explains how we collect, use, and safeguard your personal information.

Data Collection
We collect personal information that you voluntarily provide to us, such as when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us for customer service

The information collected may include your name, email address, phone number, shipping address, and payment details.

Use of Personal Data
Your personal data is used to:

  • Process and fulfill your orders
  • Communicate with you regarding your orders and inquiries
  • Improve our services and website
  • Send you promotional materials (if you have opted-in)

Third-Party Plugins and Data Sharing
Our website uses WooCommerce, which requires third-party plugins to operate effectively. These third-party plugins may collect data as part of their functionality. We use these plugins to:

  • Process payments (e.g., Stripe, PayPal)
  • Manage shipping (e.g., ShipStation)
  • Analyze website traffic (e.g., Google Analytics)
  • Facilitate marketing efforts (e.g., Mailchimp)

We do not share your personal data with third parties except as necessary to fulfill your orders, comply with legal requirements, or provide services through third-party providers who adhere to our privacy standards. We are not responsible for the actions or policies of these third parties.

Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to ensure secure transactions.

Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

7. Use of Cookies

Our website uses cookies to enhance your browsing experience. By using our website, you consent to our use of cookies as described in our Cookies Policy. You can block cookies via your browser settings, but this may affect website functionality.

Types of Cookies We Use

  • Essential Cookies
    These cookies are necessary for the basic functioning of the website. Without these cookies, services like shopping carts and e-billing cannot be provided.
  • Performance Cookies
    These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website’s performance and your user experience.
  • Functional Cookies
    These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personalized features.
  • Advertising Cookies
    These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

Managing Cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting your browser settings. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

8. Modifications to Terms

We reserve the right to modify these terms at any time. Please check this page periodically for updates. Continued use of the website after modifications signifies your acceptance of the new terms. Any changes to these terms will be posted on this page and will become effective immediately upon posting.

9. Contact Us

For any questions or concerns about these terms, please contact us:

10. Limitation of Liability

To the fullest extent permitted by applicable law, Ermitage Beauty Centre shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use the service
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our services
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the service or any hyperlinked website or service, and we will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Ermitage Beauty Centre. Ermitage Beauty Centre has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Ermitage Beauty Centre shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision will be struck and the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Ermitage Beauty Centre regarding the use of our website and services, superseding any prior agreements between you and Ermitage Beauty Centre.

15. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

16. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. Indemnification

You agree to defend, indemnify and hold harmless Ermitage Beauty Centre and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of:

  • Your use and access of the Service, by you or any person using your account and password
  • A breach of these Terms
  • Content posted on the Service

18. Disclaimer of Warranties

The service is provided on an “AS IS” and “AS AVAILABLE” basis. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Ermitage Beauty Centre, its subsidiaries, affiliates, and its licensors do not warrant that:

  • The service will function uninterrupted, secure, or available at any particular time or location.
  • Any errors or defects will be corrected.
  • The service is free of viruses or other harmful components.
  • The results of using the service will meet your requirements.

19. User-Generated Content

If you post content or submit material to our website, you grant Ermitage Beauty Centre a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Ermitage Beauty Centre for all claims resulting from content you supply. Ermitage Beauty Centre has the right but not the obligation to monitor and edit or remove any activity or content. Ermitage Beauty Centre takes no responsibility and assumes no liability for any content posted by you or any third party.